Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. Browse Virgin Media Virgin Media Community. Web Safe turned off but still blocking websites. Welcome to the community and thanks for taking the time to post your issue on the forums. Staying safe online with Virgin Media Web Safe. . Virgin Media customers can get unlimited online protection. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. Post Reply Preview Exit Preview. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Apply the Public DNS to the computer / device / your own Router i. Please help! 🙂. everything is up to date. on 27-07-2022 14:17. This is a known issue and our teams are working on a fix. Connect to the router with a LAN cable. The disaster is that i have called the customer services for. Chatter and natter. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. I can't do this. and enter the following where username:password is replaced with your email address and password, i. Experiencing connection issues or faults? Check your Virgin Media service status here. 222. With Child Safe stuck ON expect errors or unexplained failures with Teleconf Calls. The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Contact the site operator for further help. SpeedWebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). Options. 9. While I was thinking to call again, suddenly it worked the next day morning. If the AS Name does not contain Virgin Media then:. . Yes, you are right, technically Virgin Media could apply any "other" traffic management. AS Name. . Rather than Live Chat, it works like a text message conversation. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. websafe page unable to load. 0 Kudos. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Speed Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. 2) Some sort of malware on devices. It is showing as switched on but nothing is being blocked. 168. "There's a broadband issue in . Security matters. ”. run the Standard test and confirm the Hostname. Stay safe online. Check that childsafe is enabled on your Virgin Media account. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Web Safe. Virus Safe - Enabled. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Problems in the last 24 hours. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. Then, open your browser in Windows again to see if the connection is fixed. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. Thanks for your patience while we work to fix things as quick as we can. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. ISPs use blacklists to block specific sites as well. 0 Kudos. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. 2. 4. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Why are so many people having the same problem for so long? It's just shoddy. Virgin Media customers can get unlimited online protection. e. What to do if Virgin Media Web Safe isn't working. Browse Virgin Media Virgin Media Community. 100, but both do not work. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. This is a known issue and our teams are working on a fix. The computer where I really need to do this runs Linux so I have changed the system-wide /etc/hosts file to set the IP address to 0. These tools can be installed across all devices, including mobile phones, computers and consoles. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. co. Contact the site operator for further help. 1. My Virgin Media App. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Phone. I added it to the 'allowed websites' list, and it's working fine. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. QuickStart, set up and connections. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. Try computers with Cisco’s OpenDNS using 208. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. As a Virgin Media broadband customer, you can set-up our Web Safe security service free of charge, which works with any device connected to your home network to. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. So you can kick back and enjoy yourself, knowing somebody’s got your. com). Web safe not working when enabled in Security matters Sunday;QuickStart, set up and connections. 8. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. 1/help for specific device where Web Safe is not working. ct Mark as Helpful Answer. I would be happy to take a further look into this for you but would need to confirm a few detai. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. Security matters. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. You need to disable it in the actual Virgin Media account settings on their. I'm a Very Insightful Person , I'm here to share knowledge, I don't work for Virgin Media. Please help. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. QuickStart, set up and connections. shows connected to Virgin Media Business. . You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Look out for the envelope in the top right-hand corner. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. Please help me resolve this. Switched On Families. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. TAlmontaser. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. e. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. I have port 21 set up as a forward in my Hub 4. Home Phone. Phone. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. com 194. 100). Tried turn off and in again but didn't - 5415999. You can also use the dispute resolution service if virgin haven’t responded to the complaint after 8 weeks. Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. Child safe is switched on but has stopped blocking adult sites (it used to). The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. QuickStart, set up and connections. Virgin Media; My Virgin Media; Shop; Help;. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Subscribe to this message's RSS feed. I am not on any VPN. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb safe provides ultimate protection when using the internet. 8. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. 0. And as you needed to choose whether to switch Web Safe. 168. Welcome to the community and thanks for taking the time to post your issue on the forums. Not able to access websafe_setting page (able to go to update_profile page). @Client62, when Web Safe blocks access to a site it does so by redirecting the request. 0 KudosThanks for the quick reply. 05-04-2023 16:59 - edited 05-04-2023 16:59. So I requested a password reset. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. 2. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. Here you’ll find all the help you need for Virgin Media related problems and issues. Browse Virgin Media Virgin. 0 Kudos Reply. 1. 168. Here you’ll find all the help you need for Virgin Media related problems and issues. 168. Reconnect your VPN if necessary. I'm sorry to hear you're having issues with changing the web-safe options online currently, in order to help out I will send you a PM here shortly. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. I've flagged this with VM before and nothing happened. For Child Safe to work the device must be use Virgin Media's DNS. Sign in . Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. Virgin media web email account not working. -- Child Safe not working in Security matters 41 minutes ago; Child safe not working in Security matters 6 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. 4 weeks ago. It's been on since the start. 1). For fraudulent e-mails, forward to phishing@virginmedia. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. Staying safe online with Virgin Media Web Safe. My Virgin Media App. I don't work for Virgin Media, I'm a VM customer. 4. Apple Mail not working over home broadband, everything else is OK in Networking and WiFi yesterday; Virgin media web email account not working in Email yesterday; My modem keeps making a whining noise in Networking and WiFi yesterday; Intermittent buffering (Twitch / Youtube etc) in Speed yesterdayI have WebSafe ChildSafe enabled, and use it to block websites (including roblox. on 06-03-2023 16:05. Any ideas? Virgin support is useless! - 5406218. Child safe not working. QuickStart, set up and connections. Stream from Virgin Media. 1. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Thank you! Yes, I realise it’s F-Secure (I had uninstalled it and then couldn’t remember). 0 for any website I want to block. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. . Options. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. My Virgin Media App. Re: Can’t access web safe in Switched On Families Tuesday; VM security called to inform my wifi was being shared without permission in Security matters a week ago; Open DNS Resolver in Security matters 2 weeks ago; Child Safe not working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 22-10-2023They were NOT sent by Virgin Media and should not be responded to. Unfortunately not. Whilst Virgin. Any advice on how to proceed. Learn whether it’s issues in your area or faults with your services. Options. uk, which will give you a rough idea on if it's a single ISP in the UK that's. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. Staying safe online with Virgin Media Web Safe. 18-04-2022 18:13 - edited 18-04-2022 18:14. Lee_R. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. We would like to show you a description here but the site won’t allow us. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. No there is not; technically not possible. The Web Safe function was working properly for the full year that I was. Browse Virgin Media Virgin Media Community. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I just got a URL from the IT team for the VPN. Virgin Media customers can get unlimited online protection. SpeedMethod 2: Flush DNS Cache. 0 Kudos Reply. 220. Forum; Apps. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. Further exclusions & legal stuff apply. . 6. uk. If the problem persist post back here to have issue flagged to the forum team. Virgin Media Community. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. I'm very sorry for the issue you're having with Child Safe. Web safe Child does not work Virgin Router. I am sorry to hear you have been unable to make any changes to web safe. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Open an internet browser and type in the Virgin Media IP address: 192. Changing network settings to use any Public DNS should re-gain full access for the. I'm on a top, up to date laptop using an up to date browser and I've tried three using Windows 11. Having problems with Websafe again. Click here to view more details on content filters from Virgin Media’s Web Safe. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. and they all return the same result: ⋮ Non-authoritative answer: Name:. Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. Hi Sabrina Two weeks ago child/web safe was working fine, but only a week ago everything stopped, even blocking websites manually stopped, - 5395816. I have reset the hub, checked the connections and followed the help promts. . Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. And apollo's likewise sounds helpful, but I never get an 'install the web app' option from clicking the link provided (and then the one suggested from there), so that's. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. Virgin Phone Switchover. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. OpenDNS provide instructions here :. org (returns an SSL error), and ProtonVPN. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. Child safe is not working. Manage Your Account. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Introducing 1. Virgin Media Staff Options. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi there @Ceri1 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you've been having issues saving your Child safe settings. Not able to access websafe_setting page (able to go to update_profile page). This has been the case for a few weeks and I have been unable to access websafe settings. Phone. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. please help. 168. Virgin Media Community. Forum; Apps. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. Any help appreciated. Networking and WiFi. What to do?Hi, I contacted VM twice. comIf you are new to Virgin Media, the Child Safe content filter is usually enabled and this does block the most VPNs. 168. No bank or credit card details are required for the trial. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. 3. There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Data not working. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Had a new Hub 5 yesterday to so say solve connection issues. Networking and WiFi. SpeedIf you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. I've tried a router reboot but that has not fixed it. Virgin Media Mail operates several email domains, including @virginmedia. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Regards, Daniel. Tried every browser, device, incognito mode etc. Please enter your email. Virgin Mobile. Enter your credentials and press OK to log into the router settings menu. Networking and WiFi. All its engineers are on our doorstep here in Essex. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. We would like to show you a description here but the site won’t allow us. 1. There’s a network fault in your area. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. It'll help to protect any device that's connected. There are no guarantees that my advice will work. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. That is very good since the country is not a member of any signal intelligence alliances. It looks like my websafe setting is switched to off. When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. Virgin media asked me via Twitter to post here to see if someone can sort this out. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Open any browser and, in the address bar, type Virgin Media IP address — 192. Packages. no resolution and i even phoned up yesterday. QuickStart, set up and connections. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. 1 — the Internet’s. My Virgin Media App. I was offered a new contract, which gave me 10x the data, for the same price if I stayed. 100 and 194. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Web safe settings not working. Unlike some posts here, I want Child Safe to work. To confirm Web Safe is working try going to. com (connection reset error). 9. on 03-09-2022 19:15. SpeedQuickStart, set up and connections. The process will be quite similar for other top VPNs like PIA, Cyberghost,. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. Manage Your Account. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Networking and WiFi. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Try both Mac and Windows. QuickStart, set up and connectionsVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Andrew_M2. virginmedia. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. Virgin Phone Switchover. Still not working. - 5375863. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. Networking and WiFi. on 26-08-2022 16:41. Help forum. After that, it’s just £3 per month (or £30 a year). Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. Browse Virgin Media Virgin Media Community. 1 for Families |.